Refund policy

We do not offer returns. However, we do provide exchanges in case of defective or incorrect products, which means you have 3 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. An unboxing video or clear photos showing the issue are required for verification. You’ll also need the receipt or proof of purchase.

To start an exchange, contact us at vairunya@vairunya.com within 3 days of delivery. Please note that exchanges will need to be sent to the following address:
[INSERT RETURN ADDRESS]

If your exchange is approved, we’ll send you the return address and instructions on how to send back the item. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange-related questions at vairunya@vairunya.com.

Damages and issues

Please inspect your order upon reception and contact us within 3 days if the item is defective, damaged, or if you received the wrong product. Share an unboxing video or photos so that we can evaluate the issue and make it right.

Exceptions/non-exchangeable items

Certain types of items cannot be exchanged, including:

  • Sale items or discounted products

  • Personalized or custom-made products

  • Items without valid proof of issue (e.g. missing unboxing video)

  • Items reported after 3 days of delivery

Please get in touch if you have questions about your specific item.

Exchanges

We only offer exchanges, not refunds. Once your request is approved and we receive the item back, we’ll ship you a replacement of the same product.

In case the same item is not available, we will provide a store credit.

European Union 14-day cooling-off period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. However, the item must be in the same condition that you received it: unused, with tags, and in original packaging. Proof of purchase and issue documentation will be required.

Refunds

We do not issue refunds under our general policy, as we only offer exchanges.

In rare cases of duplicate payment or order error (verified through our payment gateway), please contact us at vairunya@vairunya.com and we will investigate and resolve i